This Privacy Policy explains what information Eureka Animal Clinic collects, why we collect it, and how we use and protect it.
Information we collect
We collect information you provide directly to us, including:
- Contact information: your name, mailing address, email address, and phone number
- Pet information: your pet’s name, species, breed, age, and medical history
- Appointment information: scheduling requests, visit history, and service records
- Payment information: billing details necessary to process payments for services
Why we collect your information
We collect this information to:
- Schedule and manage your pet’s appointments
- Provide veterinary care and maintain accurate medical records for your pet
- Send appointment reminders, visit information, and pet care updates (with your consent)
- Process payments for services
- Respond to your questions and communicate about your pet’s care
- Comply with legal and regulatory requirements applicable to veterinary practices
How we use and protect your information
Your information is used solely for the purposes described above. We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure.
Consumer information is not shared with third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services strictly for the purpose of delivering messages to you.
We may share information with service providers who assist us in operating our practice (such as our practice management software and payment processors), but only as necessary to provide our services to you. We may also disclose information when required by law.
SMS/text message communications
If you opt in to receive text messages from Eureka Animal Clinic, we will send informational messages related to your pet’s care, such as appointment reminders, visit updates, and pet care information. Message frequency varies. Message and data rates may apply.
- You can opt out at any time by replying STOP to any message.
- Reply HELP for assistance.
- Your consent to receive text messages is not a condition of receiving veterinary services.
For full details about our text messaging program, please see our Terms and Conditions.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.