Questions
About thesymptom checker
Free, no sign-up, in English or Spanish. If you’re ever unsure what to do, our team is one call away.
How does the symptom checker work?+
You answer a few questions about your dog or cat, one step at a time. Based on common veterinary triage guidelines, the checker tells you whether a regular appointment is fine, your pet should be seen within 24–48 hours, or it may be an emergency.
Is this a replacement for a veterinary exam?+
No. It gives general guidance and isn’t a diagnosis. Always trust your instincts: if you’re worried about your pet, call us at (786) 933-8697.
What if my pet’s symptoms don’t fit a category?+
Choose “Other / Multiple” and the checker will walk you through a few general questions. You can also call us at (786) 933-8697 for personal guidance.
Do I need to create an account?+
No. The checker is free and needs no sign-up. At the end you can copy a short summary of your answers to share with our team when you call.
Can I use it for pets other than dogs and cats?+
The checker is designed for dogs and cats, the pets we care for. For birds, rabbits or other pets, please call us at (786) 933-8697 and we’ll point you in the right direction.
What should I do if the result says “emergency”?+
Call us right away at (786) 933-8697. We’re open Monday–Saturday, 9 AM–10 PM. If we’re closed, go to the nearest 24-hour emergency animal hospital.